Electronic Funds Transfer at Point of Sale (EFTPOS) facility:PRESS RELEASE

2015-10-28 04:30:15 | PRESS RELEASE From Consulate G
Electronic Funds Transfer at Point of Sale (EFTPOS) facility:PRESS RELEASE
Consulate General of Pakistan

 

Sydney, 28 October 2015:    The Consulate General of Pakistan Sydney is pleased to announce the introduction of Electronic Funds Transfer at Point of Sale (EFTPOS) facility, which will be operational by mid Nov. 2015. So, our respected clients including the community members will no more be wasting their precious time and money, in making Banker’s Cheque or Postal Money Order, for our service fee.  

The Consulate General has always been prompt in disposal of its work. We have always met the government approved processing time-lines. However, in order to facilitate our clients more, we have further decreased the Processing Days for each service. Now, the applications submitted with urgent fee for (a) attestation power of attorney, (b) manual passport, and (c) birth registration are disposed off in One Working Day, instead of three working days, provided that the prescribed form is correctly filled in, duly signed by the applicant and all the requisite documents are complete. The applications of all these services, submitted with ordinary fee are now disposed off in five working days, instead of 8 to 9 days.   

We always accord priority to our Business Visa Applicants so as to further promote bilateral trade and to strengthen business and economic relations between Pakistan  and Australia. If all documents are complete, their applications are processed on the Same Day. For all other visa applications, the processing time is now only Three Working Days, instead of previously declared 8 to 9 days, provided that the applicant fulfils all the prescribed formalities and submits the requisite documents.

When it comes to emergency situations, the service delivery of the Sydney Consulate has always remained extraordinary. In such cases, our staff never hesitates to re-open our offices, even during night time or on weekends / public holidays, to provide visa or to issue emergency passport to our community members, facilitating them to reach Pakistan, in time.

As regards the Hours of Operation, we work from 9 am to 5 pm, Monday to Friday. But our Front Counters open for three hours in the morning to receive applications for consular services such as passport, visa, power of attorney, birth registration, driving licence verification, etc. We have now increased this time by half an hour. The Front Counters now open from 9.30 am and remain in service until 1 pm. All those clients, who reach the consulate premises by 1 pm and collect their tokens, are served by the staff, no matter how long does it take.

Generally, due to ever increasing workload and greater number of clients, the Consulate staff entertain our clients until 3 pm or so. Thereafter, the staff processes the applications, received through out the day, and also dispose off the remaining official business. There is no concept of 9 to 5 job in the Consulate, as we all have to work extra hours to complete our official business, on time.  

Due to shortage of the staff in Sydney and ever increasing workload, the Consulate has requested the concerned authorities in Islamabad to provide two more staff members (one for MRP service and the other for remaining consular services). We are hopeful that the requested support will be extended to the Mission soon.     

 

We are aware of the fact that the existing Waiting Hall has become congested and inadequate for our clients, due to increased workload and greater number of visitors. This space had remained in use for the visitors, since 2007 and until June 2013, when only 8 chairs were deemed sufficient for the visitors.

After the introduction of MRP (Passport) Service and in view of the increasing demand of our consular services in Sydney, the seating capacity was increased to 17 and a Water Dispenser was provided in August 2013. We now have the seating capacity for 35 clients. Although we proactively manage the inflow and outflow of the visitors, we are also in the process of arranging additional space to set up a bigger hall. A formal request for allocation of requisite resources is pending approval of the concerned authorities in Islamabad, which is likely to be received soon. We are confident that by early next year, we shall be in a position to set up a more comfortable Consular Hall with adequate seating capacity and all other essential services, for the convenience of our valued clients.  

 

Our paper based Manual Token System is functioning satisfactorily and there are no issues in this regard. Nevertheless, we are working on getting an Electronic Queue Management System in place soon.

We are also happy to announce that the Consulate will have a separate Photocopier from next week, to provide a convenient and affordable photocopy service to our valued clients.

Our Feedback Mechanism is already in place and we encourage our clients to offer their input by visiting our web-link http://www.pakistan.org.au/feed_back.php. Nevertheless, in Sydney Consulate we have recently introduced a paper based feedback system to get the views from each client. The response has been very encouraging and useful. We are confident that this initiative will further improve the quality and efficiency of our service delivery. Therefore, we urge our clients who visit the Consulate to offer their feedback and suggestions, both manually as well as online.  

.

Tags: #Australia #Pakistan #

Latest News

What to Next

Islam is the largest minority religion in Australia

The results of the latest national Census released on Tuesday 27 June 2017 reveal that Muslims are now the largest religious minority in Australia. ... More

Everything you need to know about Eid Al Fitr 2017

Eid Al Fitr is likely to be observed on June 25 in most Muslim countries. Muslims across the world will be hosting dozens of celebrations for Eid, ... More

Record breaking Iftars gathering at NSW Parliament : Australia

Mega-Iftar at the NSW Parliament on Wednesday 7 June, co-hosted by The Hon Ray Williams MP and Ms Sophie Cotsis, MP. This was the Affinity Interc... More

Younus shines but Australia in charge on day three of Sydney Test

Pakistan's Younus Khan notched his 34th Test century but Australia had reduced the tourists to 271 for eight, still 68 runs short of avoiding the ... More

Responses of all Muslims in Australia to Aussie Prime Minister to Muslims said Live with our beliefs or get out.

A strong and surge responses observed after the Aussie Minister speech about the immigration issues and focusing especially Muslim immigrants. People ... More

Australian PM holds national Iftar in Sydney

Prime Minister Malcolm Turnbull hosted a Ramadan Iftar on Thursday evening 16 June at Kirribilli House, Sydney, a first by an Australian PM. The in... More

Newly built Austrian refugee shelter set on fire, says Red Cross

VIENNA: A building in northern Austria that was due to house dozens of asylum seekers was deliberately set on fire, the Red Cross said on Wednesday, a... More

Bulgarian town bans face veil in public: Bulgaria

SOFIA: A Bulgarian town that is home to a Roma minority practising an ultraconservative form of Islam on Wednesday banned Islamic face veils in public... More

Europe intolerant towards Muslim politicians :EU

 Smear campaigns targeting Muslim politicians across Europe, which have seen many forced to quit, highlight an attitude of intolerance toward Mus... More

South Africa Vs Australia day-night test : Austarlia

MELBOURNE: South Africa are reluctant to play a day-night test during their tour of Australia as they have no experience with the pink ball, the Prote... More

8